Support

FAQ

Quadcept

What is the difference between the trial and product versions?

The only difference between the trial version and the product version is the limitation on the number of pads, 100 pads. Other CAD features are the same. If you exceed 100 pads, you can view the file and print it but you will not be able to edit it.

※100 pad limitation
The limitation applies to total number of pads on the parts and symbols placed on the drawing sheet. There is no limitation for number of pads on the parts that you create.

Can you use the software on multiple computers?

Quadcept is not a nodelock license tied to a certain computer.

There is no limit to how many computers you can use the Quadcept tool as it is cloud based.
However, you are limited to the number of licenses you have purchased to use simultaneously.

Can you use the tool if you do not have internet access?

Please change your license verification method to "Standalone"
The default license method is "Network" but by changing this to Standalone" you will be able to use the tool without internet access.

More on "Stand Alone" verification

You cannot change your license from Circuit Designer to PCB Designer when in "Standalone" mode.

You can only change the license when you are in "Network" mode.

I get a security error message when installing the software.

Please contact our IT department. Some companies do not allow software that has not been verified to be installed. Quadcept verifies the license through the internet so this could be causing the issue.
We can provide a "Standalone" version.

More on "Stand Alone" verification

Can you extend your license period offline?

If you are using Quadcept in "Stand Alone" mode, you need to manually renew the license.

Click here for license renewal.

If you can temporarily connect to the internet, you can update your license.

Click here

Can you update Quadcept when you are offline?

Of course you can. The easiest way is to go back online and update the data. If you cannot go online, find a PC that is online and download the latest version of Quadcept installer. Transfer the installer to your offline PC and install the newest Quadcept.

Can you share your parts library and data with others?

Yes you can. Upload your Quadcept database to your server and allow access to other users.

Click here to see how you can share data and file

Where can I find Quadcept data?

All the Quadcept data is stored in database(.qdb).
The database is automatically generated locally by default.
The database to access can be changed by [Storage Space (Sharing Settings)].

For further information, please refer to the following.

About Quadcept File Configuration

Storage Space (Sharing Settings)

Which environment are the data and software of Quadcept stored, on cloud or in a local PC?

Quadcept is installed in a computer you use and started up locally.
The data and software of Quadcept are not hosted on cloud.
But some functions such as component library, "share" are managed on cloud.


Community version

Is Community version available for business purposes?

Community version is not available for work.
The commercial use of this version is prohibited.

Can I use Community version commercially?

Community version is not available for commercial purposes.
In order to use Quadcept for business purposes, please use Professional version.

Do I need to connect to the Internet to use Community version?

Yes, you do.
Quadcept Community is available only online. It cannot be used offline.
In order to use it offline or in stand-alone mode, please use Professional version.

Is it possible for Community users to purchase the license for Professional version?

Of course, it is.
The license can be purchased on the team screen.
How to Purchase the License
In order to use the purchased license, please install Professional version.

Is it possible to migrate the data in Community version to Professional version?

Yes, it is.
The data created in Community version will be automatically migrated to Professional version
when starting up that version.

Attention
* Quadcept Community and Quadcept Professional cannot be used at the same time.
* You will not be capable of accessing the data in Community version any more after migration.
* In order to avoid accidental troubles when migrating data,we recommend that you make a backup beforehand just in case.For details about how to make a backup, please refer to the following.

Data Management(Acquiring and restoring backups)

Also, you can back up only the data you need by exporting it as Quadcept files(.qcom).

Sending and Receiving Files

Please let me know about your support service.

For those who use Quadcept Community, "Forum" and "Online Manual" are available.
In the Quadcept Forum, all users can ask and answer questions and share tips.
* Community users are not able to receive support by e-mail.

For those who use Quadcept Professional, e-mail support is available from 9 a.m. to 6 p.m.(JST) on weekdays in addition to "Forum" and "Online Manual".

What is the difference between Quadcept Community and Quadcept Professional?

The largest difference is that Community version is not available for commercial purposes.
In order to use Quadcept for business purposes, please use Professional version.
And there are differences in feature, price and support service.

And there are differences in feature, price and support service.

Is it possible for Community users to use Professional version?

Quadcept Community and Quadcept Professional cannot be used at the same time.
Once you start using Professional version, you will not be able to use Community version any more.
Professional version will be available after purchasing the license.

* Quadcept Community and Quadcept Professional cannot be used at the same time.
* You will not be capable of accessing the data in Community version any more after migration.
* In order to avoid accidental troubles when migrating data,we recommend that you make a backup beforehand just in case.For details about how to make a backup, please refer to the following.

Data Management(Acquiring and restoring backups)

Also, you can back up only the data you need by exporting it as Quadcept files(.qcom).

Sending and Receiving Files


Purchase・Price

What is the difference between the trial and product versions?

Quadcept offers monthly and annual plans. You can be on the same team and have different types of licenses.

Monthly PlanYou will pay monthly.
Annual PlanYou will pay annually
※No initial or maintenance cost.
Why can you offer at such great price?

We have heard from a lot of customers where they cannot buy a new CAD license for a new Circuit or PCB designer due to prohibitive cost. Our mission is to provide product and services at low cost and dedicated to making CAD tools more accessible to engineers. We work without own talented, innovative software developers to provide CAD tools that are affordable and dependable.

How do I purchase your tools?

You can order your license from the Team Management tab. Once you have downloaded Quadcept and created an account, you can log into Team Management. From here, you can select "Purchase license" on the "license" tab and you can select your license start date, plan, and volume.
※You can also request a quote.

How to download

How to purchase.

How is the Quadcept license different from others?

Sign up for a monthly plan and pay as needed.

Quadcept license is very flexible: unlike other CAD perpetual licenses, there is no initial cost or long term user agreement. Users can actually include the tool expenses in their service fee to their end customers. Quadcept is perfect for those who have Intermittent need for CAD tools. Instead of making a capital investment on one client you can get a monthly license and write it off as expense. This has helped a lot of smaller companies with their cash flow.


Version Upgrades

You are eligible for version upgrades including new features for free


Flexible licensing system

Quadcept makes it easy for you to add and remove licenses.
We can accommodate your temporary needs associated with consultants and part time workers.

We are considering purchase, can you send us a quote?

Please download Quadcept and create an account.
Log into Team and select "Purchase license" on the "license".
Select your license start date, plan, and volume. Then we will send you a quote.

How to download

Purchase License (You can request a quote here)

Can you send me an invoice?

once you log into Team you can create an invoice from "Order History".
If the order has been completed, you can easily create a receipt from the same page.

Check order history/Create Invoice/Create receipt


License

Would the Quadcept license be canceled if I installed the tool or disposed my PC?

If you would like to cancel your license, please do so before uninstalling or disposing your PC. If you do not cancel your license before hand, you will continue to get charged your monthly fee.

If I were to cancel while the license is still valid, would I be unable to use the tool?

No. You will be able to use the license up to the data you have paid for.

How do you determine the license start date?

You can specify the license start date when you purchase.
If there are company restriction on payment terms please contact our sales department so we can accommodate you.
Your order will be processed the same day so your license start date could be the same as your purchase date.

I forgot my ID and password.

Please enter your email in order to have your password reset.
You can send a request to have the password reset on the login page.

Can you transfer the license to someone?

No you cannot transfer the license.

How can I renew the license?

Your license will be renewed automatically.
We do send a reminder email before your renewal fee is due so please do check your inbox.
Your credit card will be automatically charged at the time of renewal. In case of bank direct deposit, please remember to pay funds by your renewal date.

How can I renew an expired license?

Once you have created an account, you can easily access your account even though the license has expired. Pleas log in at Team Management and purchase a new license. However, if you had a discounted rate it will not be valid.

We only design at certain concentrated time of the year. Can we set a certain time frame? Can we access our data after cancelling the license and resuming?

We offer flexible plans where we will only charge you for the time frame you have specified.
For instance, you can set up the recurring charge for the months of January and February, turn off March through May, and resume again in June and July.
You can also access the data that you have saved once you have renewed your license.

Would the data such as Gerber files be locked if the license has expired?

Even if the license has expired, you can open the files you have created.In this case you will be using the trial version with the 100 pin limit. You can display Gerber data as you would with the product version.
However, if the schematic or PCB layout file exceeds the 100 pin limit,Quadcept will be in a viewer mode. While in a viewer mode, design files are read-only and you can view and print your data(*) but cannot make any changes or additions to your file.
*Only printing sheets is available(Print function such as「Print NC Drill List」is not available).

Can you create parts, design, use DRC, export Gerber and 3D data with the trial version?

Yes you can. The only difference between the trial and product version is the limitation on the pins.
As long as you are within the 100 pin limit you can use full features.


Other

Can you convert other CAD data?

Quadcept can convert schematic and parts data using EDIF200 interface. By converting data, you can easily import your existing information to Quadcept and start using the tool immediately.
※We currently support the following EDIF data: CR5000, OrCad, Protel. Quadcept also supports “SAMURAI GRAPHICS"; you can convert schematic and parts data.

Can your provide a trial version that will allow usage of more than 100 pins?

Our standard trial version has a 100 pin limitation. However, if you would like to evaluate with the full features without the 100 pin limitation, we can offer it for a limited time.*We can offer a 2-week license for the full version for evaluation. Please do contact us so that we can set up the time frame for you.

We are concerned about security as your tool is cloud based.

You would be installing the Quadcept software locally onto your computer. All data will be saved either on your computer or your company's server. The reason that it is cloud based is that we verify the user license using the internet. This enables you to use the Quadcept software anytime, anywhere. We use encrypted communication using SSL which is equivalent to that of bank transactions. Even if you are offline, we have a "Standalone" mode that you can use without being connected to the Internet. We have designed our software to meet various user environments.

Please tell us more about the advantages of cloud based software.
Flexible system.

You only pay for what you use and there are no hidden fees. We offer flexibility so you can set your own terms for license usage.


Reduce cost.

By using Quadcept, you can reduce the cost of using expensive CAD tools or services. For example, since you do not own IT assets you do not have to worry about depreciation, maintenance fee, or cost associated with security. You can also eliminate labor costs.


Sharing data.

You can easily access data from work, school, or home with your computer. You can limit who and how you share the data as well as parameters and methods.


Speed

You can start using the software as soon as you order the license. You do not have to wait for a package to be delivered or have the license verified. You can use Quadcept software anytime, anywhere.


Seamless interface

Quadcept interfaces with other PCB manufacturing and part systems online increasing productivity significantly with your design process.

Can you use it on a MAC?

Unfortunately Quadcept is not MAC compatible.

You can use Boot Camp can install Quadcept tools on Windows OS.
(Boot Camp is available on MAC OS 10.5 and up).
Apple support page: How to use Windows on MAC with Boot Camp
You can also use virtual machines such as Parallels Desktop, VirtualBox and , VMWare.

What languages are Quadcept available in?

Currently we offer English and Japanese versions. This includes website and manuals.


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